Return and Refund

Guarantee and returns:

Solemn Promise: We always guarantee the integrity of the packaging for every order. Your dolls and gifts are in the box. The surface of the box only contains the shipping address and the phone number provided by the customer. The whole delivery process is completely confidential and nobody knows that the contents of the package is a sex doll.

Refund policy:

If the product that needs to be returned or replaced has a quality defect: Within three days of receiving the product, please contact us: premiumsexdoll@outlook.com. We will replace it with a new product that is the same as the original faulty product or refund you. You can only return items in their original condition. Please do not return the goods without notice.
* (Please attach photos of defective products.)

Please check below

Items that can be returned or replaced:
1. Item damage caused by transportation or pollution
2. If the product you received is different from the one in the confirmation email

Items that cannot be returned or replaced:

1. If the item (color/size) is replaced or returned, for the customer's benefit.
2. Products scratched or damaged due to customer's responsibility.
3. The product after removing the product label.
4. For goods ordered outside of this website.
5. If the product is not in the original condition, it is the product used by the customer.

The exchange acceptance period is 3 days from the date of product delivery
(This exchange applies to "unused products" only. Please check upon delivery of the product.)

important:

(1) In principle, for reasons of customer friendliness, we cannot accept cancellations after production orders.
(2) However, if cancellation is required due to operational errors, etc., it can be done immediately after placing the order.
(3) Accept product cancellation before shipment.
* The cancellation fee before leaving the factory will be charged at 20% of the fee.
(4) Accept the cancellation of the product in transit.
* Cancellation fees during product transportation will be charged at 50% of the total product cost.
(5) Cancel the product after delivery.
If the product has already been delivered, the order cannot be cancelled.
(Cancellation requests can only be made [before delivery].)

love tips:

1. Precautions for use: Do not use sharp or metal objects (which may cause damage) or place the doll on a hard surface or floor for a long time (resulting in local changes). Do not use heavy objects. damage and deformation).

2. After use: After each use of the lower body, it is recommended to clean the body once a month, the water temperature does not exceed 40 degrees, use a neutral detergent (preferably soap), clean with cloth powder

3. Storage: Do not hold the baby for a long time or rest for a long time, keep the doll stretched (upright position), avoid direct sunlight and high temperature, and do not touch acidic chemicals.

Guarantee:

The warranty does not cover the effects of misuse, cuts, tears or damage. For repairs, we recommend that you send us a photo so that we can advise you on the application process. Contact us: premiumsexdoll@outlook.com

Refunds

Once your return has been received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund. If you're approved, your refund will be processed and your credit card or original method of payment automatically credited within a specified number of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before the refund is officially released. Contact your bank. It often takes some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact premiumsexdoll@outlook.com

Please contact our customer service at premiumsexdoll@outlook.com to get the return address.